Business Hours

Business hours for contacting us

Get in touch with us during our business hours for prompt support and solutions.

  • Open with main hours daily from: 

Sizing & Fit References

You will find sizing references under many product details. This will inform you how the sizing runs for that specific product. A product can include: "True to size," "Runs small, please refer to product measurements," or "Runs big, please refer to product measurements."

*Please note: Our sizing references are based on standard US sizing practiced by popular and well-known US brands and stores.

Product Measurements VS Size Measurements

You will find measurements provided in most of our listings. The measurement information provided is specifically titled "Product Measurements" or "Size Measurements."

  1. Product measurements are the exact measurements of the finished product/garment itself. It is important to remember that oversized and relaxed items will typically be several inches larger than your size measurements.
  2. Size measurements refer to the measurements according to the body size of the person that each size will fit. The exact "Product Measurements" or sizing measurements will be provided for reference.



Fit Terms

Scrolling through the product details page, you will notice that we also include a product's fit on many items when this information is available. Not all clothing is created equal. There is a common misconception that if an item is loose it's too big or on the other hand, a body-hugging item may be too small. This is simply not the case as many products are intentionally designed to fit a certain way, so an item designed to fit oversized is still considered true to size.

Even if an item is designed to be oversized or relaxed, we all have our preferences. By being educated on fit and sizing you can easily advise your customers on how to proceed with ordering.

Slim Fit - A slim-fit clothing item is one that is fitted to your body with very little to no excess fabric. These pieces are always highly stretchy and form-hugging. 

Regular Fit - These are items that fit closer to the body but are not tight. Meant to be slightly loose around the body, but not at all baggy. Like a suit, tailored to the body's natural curves.

Relaxed Fit - Items that are significantly larger than a regular fit, usually offer an extra 2" to 4” than standard chest/bust size. These clothes are loose-fitting and often slouchy.


Oversized Fit - For items that are meant to appear too large but still put together and flattering. Super slouchy, voluminous, and less structured. An item designed with an oversized fit is still true to size because it is meant to be oversized. This allows flexibility to size down 1 or 2 sizes for a more fitted look and is available to more people.


To which locations do you offer shipping services?

Currently, we are only able to ship to:

  • Customers within the United States 

    What is the cost of shipping?

    • Sevhenn ships free on all orders within the U.S. on all orders. Refer to our shipping policy for details.

    I would like to know how I can keep track of my orders.

    • You will receive an email with a tracking number once your order has been shipped. To check the status of your order, log in to your Sevhenn account using the phone number you provided at checkout. Then tap on the person icon located in the upper right corner.

    Is it possible to cancel an order after it has been placed?

    • If an order is already in the processing or shipped status, it cannot be canceled.
    • An order can be canceled within 24 hours of purchase if a "Cancel Order" button is available, but cancellation is not guaranteed.
    •  Please note that the warehouse works fast to get your items, so the grace period is short. 

    Does Sevhenn accept returns?

    • We offer a 30-day return, restrictions may apply. See below.

      Return requests must be initiated within 7 days (return window based on the exact time of delivery) of receiving all items in the order and shipped back to us within 23 days of submission to qualify for a full refund.

    • Note: If you need to return a product, we may require clear photos of the issue.
    • Please refer to our return policy page.  

    Can you provide me with some guidance on determining sizing for a product or clothing item?

    • Unless otherwise stated in the item description, all products follow U.S. sizing.
    • We have included sizing charts and product measurements in each product description. For more information on sizing, refer to our apparel sizing chart page.

    I am interested in learning further information about various product brands.

    • Sevhenn sources products from verified vendors and various brands. Normal tags and information on products are included from the original brands.

    If my package was returned to the sender or undeliverable, what should I do?

    • Based on the information provided by USPS/UPS/FedEx, it may take at least 30 days or longer for packages that are returned due to inaccurate addresses or undeliverable locations to be received by the sender.
    • To prevent long wait times and manual errors, packages with "return to sender" or "undeliverable" tracking status will be automatically refunded.

    Is local pickup available as an option?

    • At this time, we do not provide the option for local pickup. However, we remain optimistic about the future and plan to offer this service as we expand.

    Could you please explain what a TPR sole is and its benefits?is and its benefits?

    • TPR stands for Thermoplastic Rubber. It is a blend of rubber and plastic with properties of both. TPR soles are waterproof and retain elasticity in cold conditions, making them ideal for snow.

    Shipping Info

     Sevhenn's Order Delivery & Fulfillment time 

    • We ship free within the United States & US territories
    • 2 - 5 Business Days Shipping From USA
    • 5 - 10 business days shipping from Overseas

      Sevhenn ships free on all orders within our shipping territories.

      *Some US products may take 4-7 business days to ship. If you order other US products with 2-5 business days shipping time, they will also take 4-7 business days to ship, even with expedited or overnight shipping. We recommend placing separate orders if you need the 2-5 business days products expedited or overnighted. If there are any unforeseen circumstances causing shipping delays, we will provide updates. 

      **Expedited and Overnight shipping only applies to the actual shipping portion of the order, it does not expedite the processing time of orders.  

        Return and Refund Policy

        At Sevhenn, we offer a Free 30-day Return and Refund Policy. Please note that certain conditions may apply.

        We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label(s). We do not accept exchanges of any kind.

        We offer a 30-day return; restrictions may apply. See below.

        Return requests must be initiated within 7 days of receiving all items in the order (return window based on the exact delivery time) and shipped back to us within 23 days of submission to qualify for a full refund.

        If it is a split package order, it will start from the time of the final package delivery date and time.

        Note: Some return reasons will require a photo submission. Please submit clear photos showing the issue.

        All Clothing items & other eligible items must be returned in new, unworn, unwashed, undamaged, and unaltered condition. If applicable, original tags and hygiene stickers should also be included and intact.

        Shoes, Bags & Luggage must be returned in a new, unworn, undamaged condition with the original branded boxes and all accessories (e.g., shoe buckles, shoelaces, and dust bags). Shoes must have been tried only on a soft, clean surface.

        All swimwear, bodysuits, intimates, underwear, socks,  jewelry, face masks, and beauty products are final sale and non-refundable.

        • Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return. There are no restocking fee otherwise.
        • Shipping and handling charges are non-refundable. 
        • Return shipping is free. Once approved we will generate the FREE prepaid label, and we will email you with the label attached.
        • Please allow 5 - 7 business days from the day we receive the returned package to process.
        • You will be sent an email after the return has been processed to confirm what has been done.
        • Please contact us here at to receive an RMA# for your return.
        • Please remember to include your Order#, items returning, and the reason for the return.