Sevhenn Return & Refund Policies

At Sevhenn, we want you to shop with confidence. We offer a 30-Day Return Policy on eligible items, provided the return process is started promptly.

1. The Timeline

Initiate Your Return: You must request your return within 14 days of the delivery date.

Send it Back: Once your return is approved, your item must be scanned by the carrier within 30 days of the original delivery date to qualify for a refund.

Split Orders: For orders arriving in multiple packages, your 30-day window begins when the final package is delivered.

2. Eligibility & Conditions

To receive a full refund, items must be returned in "Store New" condition:

Clothing: Unworn, unwashed, and unaltered. Original tags, SKU labels, and clear garment packaging must be included.

Shoes & Bags: Must include the original branded box and all accessories (dust bags, extra laces, etc.). Shoes must only be tried on clean, carpeted surfaces.

Exchanges: We do not offer direct exchanges. Please return your item for a refund and place a new order for the desired size or color.

3. Non-Returnable Items (Final Sale)

For health and hygiene reasons, the following are Final Sale:

Intimates: Swimwear, bodysuits, lingerie, underwear, socks, and stockings.

Beauty/Jewelry: Earrings, face masks, and all beauty or personal care products.

Custom/Safety: Personalized items, gift cards, and hazardous materials (flammable liquids/gases).

Note: Items returned in poor condition (damaged, stained, or missing tags) may be subject to a 20% restocking fee or a declined refund.

4. How to Start a Free Return

Return shipping is on us! Follow these steps to get your prepaid label:

Request an RMA: Log in to your account at account.sevhenn.com or email info@sevhenn.com within that first 14-day window.

Details Needed: Include your Order #, the items you are returning, and the reason. (Note: Photo submissions may be required for certain return reasons).

Get Your Label: Once approved, we will email you a prepaid shipping label and a Return Merchandise Authorization (RMA) form.

Pack & Ship: Place the items and the RMA form back in the original packaging. Tape the prepaid label to the box and drop it off at the designated carrier.

Please note: Items cannot be accepted if they are sent back to our Hartford address without an approved RMA and our provided shipping label.

5. Damages & Issues

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us at info@sevhenn.com immediately so we can resolve the issue at no cost to you.

6. Refunds & Processing

Processing Time: Please allow 5–7 business days from the day we receive your package for inspection.

Refund Issuance: Once approved, your refund will be automatically applied to your original payment method.

Bank Timing: Most refunds appear within 10 business days.

Note: Original shipping charges from the initial purchase are non-refundable.

Contact SEVHENN

General Inquiries: info@sevhenn.com

Phone/Text: (860) 778-9811

Location: 550 Broad Street Suite 3N, Hartford, CT, 06106, USA