Terms of service

OVERVIEW
This website is operated by Sevhenn. Throughout the site, the terms “we”, “us” and “our” refer to Sevhenn. Sevhenn offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: https://www.sevhenn.com/policies/refund-policy
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: [LINK TO REFUND POLICY]

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products, and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Sevhenn, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Sevhenn and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sevhennboutique@gmail.com
Our contact information is posted below for order related questions:
Sevhenn Boutique
shop7@sevhenn.com
550 Broad St, 3N, Hartford, CT 06106

Sizing & Fit References

You will find sizing references under many product details. This will inform you how the sizing runs for that specific product. A product can include: "True to size," "Runs small, please refer to product measurements," or "Runs big, please refer to product measurements."

*Please note: Our sizing references are based on standard US sizing practiced by popular and well-known US brands and stores.

Product Measurements VS Size Measurements

You will find measurements provided in most of our listings. The measurement information provided is specifically titled "Product Measurements" or "Size Measurements."

  1. Product measurements are the exact measurements of the finished product/garment itself. It is important to remember that oversized and relaxed items will typically be several inches larger than your size measurements.
  2. Size measurements refer to the measurements according to the body size of the person that each size will fit. The exact "Product Measurements" or sizing measurements will be provided for reference.

 

 

Fit Terms

Scrolling through the product details page, you will notice that we also include a product's fit on many items when this information is available. Not all clothing is created equal. There is a common misconception that if an item is loose it's too big or on the other hand, a body-hugging item may be too small. This is simply not the case as many products are intentionally designed to fit a certain way, so an item designed to fit oversized is still considered true to size.

Even if an item is designed to be oversized or relaxed, we all have our preferences. By being educated on fit and sizing you can easily advise your customers on how to proceed with ordering.

Slim Fit - A slim-fit clothing item is one that is fitted to your body with very little to no excess fabric. These pieces are always highly stretchy and form-hugging. 

Regular Fit - These are items that fit closer to the body but are not tight. Meant to be slightly loose around the body, but not at all baggy. Like a suit, tailored to the body's natural curves.

Relaxed Fit - Items that are significantly larger than a regular fit, usually offer an extra 2" to 4” than standard chest/bust size. These clothes are loose-fitting and often slouchy.

 

Oversized Fit - For items that are meant to appear too large but still put together and flattering. Super slouchy, voluminous, and less structured. An item designed with an oversized fit is still true to size because it is meant to be oversized. This allows flexibility to size down 1 or 2 sizes for a more fitted look and is available to more people.

FAQs

To which locations do you offer shipping services?

Currently, we are only able to ship to:

  • Customers within the United States 

    What is the cost of shipping?

    • Sevhenn ships free on all orders within the U.S. on all orders. Refer to our shipping policy for details.

    I would like to know how I can keep track of my orders.

    • You will receive an email with a tracking number once your order has been shipped. To check the status of your order, log in to your Sevhenn account using the phone number you provided at checkout. Then tap on the person icon located in the upper right corner.

    Is it possible to cancel an order after it has been placed?

    • If an order is already in the processing or shipped status, it cannot be canceled.
    • An order can be canceled within 24 hours of purchase if a "Cancel Order" button is available, but cancellation is not guaranteed.
    •  Please note that the warehouse works fast to get your items, so the grace period is short. 

    Does Sevhenn accept returns?

    • We offer a 30-day return, restrictions may apply. See below.

      Return requests must be initiated within 7 days (return window based on the exact time of delivery) of receiving all items in the order and shipped back to us within 23 days of submission to qualify for a full refund.

    • Note: If you need to return a product, we may require clear photos of the issue.
    • Please refer to our return policy page.  

    Can you provide me with some guidance on determining sizing for a product or clothing item?

    • Unless otherwise stated in the item description, all products follow U.S. sizing.
    • We have included sizing charts and product measurements in each product description. For more information on sizing, refer to our apparel sizing chart page.

    I am interested in learning further information about various product brands.

    • Sevhenn sources products from verified vendors and various brands. Normal tags and information on products are included from the original brands.

    If my package was returned to the sender or undeliverable, what should I do?

    • Based on the information provided by USPS/UPS/FedEx, it may take at least 30 days or longer for packages that are returned due to inaccurate addresses or undeliverable locations to be received by the sender.
    • To prevent long wait times and manual errors, packages with "return to sender" or "undeliverable" tracking status will be automatically refunded.

    Is local pickup available as an option?

    • At this time, we do not provide the option for local pickup. However, we remain optimistic about the future and plan to offer this service as we expand.

    Could you please explain what a TPR sole is and its benefits?is and its benefits?

    • TPR stands for Thermoplastic Rubber. It is a blend of rubber and plastic with properties of both. TPR soles are waterproof and retain elasticity in cold conditions, making them ideal for snow.

    Shipping Info

     Sevhenn's Order Delivery & Fulfillment time 

    • We ship free within the United States & US territories
    • 2 - 5 Business Days Shipping From USA
    • 5 - 10 business days shipping from Overseas

      Sevhenn ships free on all orders within our shipping territories.

      *Some US products may take 4-7 business days to ship. If you order other US products with 2-5 business days shipping time, they will also take 4-7 business days to ship, even with expedited or overnight shipping. We recommend placing separate orders if you need the 2-5 business days products expedited or overnighted. If there are any unforeseen circumstances causing shipping delays, we will provide updates. 

      **Expedited and Overnight shipping only applies to the actual shipping portion of the order, it does not expedite the processing time of orders.

      https://www.sevhenn.com/pages/shipping-info  

        Return and Refund Policy

        At Sevhenn, we offer a Free 30-day Return and Refund Policy. Please note that certain conditions may apply.

        We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label(s). We do not accept exchanges of any kind.

        We offer a 30-day return; restrictions may apply. See below.

        Return requests must be initiated within 7 days of receiving all items in the order (return window based on the exact delivery time) and shipped back to us within 23 days of submission to qualify for a full refund.

        If it is a split package order, it will start from the time of the final package delivery date and time.

        Note: Some return reasons will require a photo submission. Please submit clear photos showing the issue.

        All Clothing items & other eligible items must be returned in new, unworn, unwashed, undamaged, and unaltered condition. If applicable, original tags and hygiene stickers should also be included and intact.

        Shoes, Bags & Luggage must be returned in a new, unworn, undamaged condition with the original branded boxes and all accessories (e.g., shoe buckles, shoelaces, and dust bags). Shoes must have been tried only on a soft, clean surface.

        All swimwear, bodysuits, intimates, underwear, socks,  jewelry, face masks, and beauty products are final sale and non-refundable.

        • Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return. There are no restocking fee otherwise.
        • Shipping and handling charges are non-refundable. 
        • Return shipping is free. Once approved we will generate the FREE prepaid label, and we will email you with the label attached.
        • Please allow 5 - 7 business days from the day we receive the returned package to process.
        • You will be sent an email after the return has been processed to confirm what has been done.
        • Please contact us here at shop7@sevhenn.com to receive an RMA# for your return.
        • Please remember to include your Order#, items returning, and the reason for the return.