Privacy policy

This Privacy Policy describes how sevhenn,com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: are the version of the web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, Paypal, Shop Pay, or any other payment method, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

  • Examples of Personal Information collected:
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: Minors

The Site is not intended for individuals under the age of 18 years of age. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, don't hesitate to get in touch with us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to protect our rights otherwise.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

COMMON LINKS INCLUDE BUT ARE NOT LIMITED TO:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights' section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

    GDPR

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below 

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

    CCPA

    If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Contact

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at shop7@sevhenn.com. 

    Last updated: 05/23/2024

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: shop7@sevhenn.com

    Sizing & Fit References

    You will find sizing references under many product details. This will inform you how the sizing runs for that specific product. A product can include: "True to size," "Runs small, please refer to product measurements," or "Runs big, please refer to product measurements."

    *Please note: Our sizing references are based on standard US sizing practiced by popular and well-known US brands and stores.

    Product Measurements VS Size Measurements

    You will find measurements provided in most of our listings. The measurement information provided is specifically titled "Product Measurements" or "Size Measurements."

    1. Product measurements are the exact measurements of the finished product/garment itself. It is important to remember that oversized and relaxed items will typically be several inches larger than your size measurements.
    2. Size measurements refer to the measurements according to the body size of the person that each size will fit. The exact "Product Measurements" or sizing measurements will be provided for reference.

     

     

     

    Fit Terms

    Scrolling through the product details page, you will notice that we also include a product's fit on many items when this information is available. Not all clothing is created equal. There is a common misconception that if an item is loose it's too big or on the other hand, a body-hugging item may be too small. This is simply not the case as many products are intentionally designed to fit a certain way, so an item designed to fit oversize is still considered true to size.

    Even if an item is designed to be oversize or relaxed, we all have our preferences. By being educated on fit and sizing you can easily advise your customers on how to proceed with ordering.

    Slim Fit - A slim-fit clothing item is one that is fitted to your body with very little to no excess fabric. These pieces are always highly stretchy and form-hugging. 

    Regular Fit - These are items that fit closer to the body but are not tight. Meant to be slightly loose around the body, but not at all baggy. Like a suit, tailored to the body's natural curves.

    Relaxed Fit - Items that are significantly larger than a regular fit, usually offer an extra 2" to 4” than standard chest/bust size. These clothes are loose-fitting and often slouchy.

     

    Oversized Fit - For items that are meant to appear too large but still put together and flattering. Super slouchy, voluminous, and less structured. An item designed with an oversized fit is still true to size because it is meant to be oversized. This allows flexibility to size down 1 or 2 sizes for a more fitted look and is available to more people.

    FAQs

    To which locations do you offer shipping services?

    Currently, we are only able to ship to:

    • Customers within the United States 

      What is the cost of shipping?

      • Sevhenn ships free on all orders within the U.S. on all orders. Refer to our shipping policy for details.

      I would like to know how I can keep track of my orders.

      • You will receive an email with a tracking number once your order has been shipped. To check the status of your order, log in to your Sevhenn account using the phone number you provided at checkout. Then tap on the person icon located in the upper right corner.

      Is it possible to cancel an order after it has been placed?

      • If an order is already in the processing or shipped status, it cannot be canceled.
      • An order can be canceled within 24 hours of purchase if a "Cancel Order" button is available, but cancellation is not guaranteed.
      •  Please note that the warehouse works fast to get your items, so the grace period is short. 

      Does Sevhenn accept returns?

      • We offer a 30-day return, restrictions may apply. See below.

        Return requests must be initiated within 7 days (return window based on the exact time of delivery) of receiving all items in the order and shipped back to us within 23 days of submission to qualify for a full refund.

      • Note: If you need to return a product, we may require clear photos of the issue.
      • Please refer to our return policy page.  

      Can you provide me with some guidance on determining sizing for a product or clothing item?

      • Unless otherwise stated in the item description, all products follow U.S. sizing.
      • We have included sizing charts and product measurements in each product description. For more information on sizing, refer to our apparel sizing chart page.

      I am interested in learning further information about various product brands.

      • Sevhenn sources products from verified vendors and various brands. Normal tags and information on products are included from the original brands.

      If my package was returned to the sender or undeliverable, what should I do?

      • Based on the information provided by USPS/UPS/FedEx, it may take at least 30 days or longer for packages that are returned due to inaccurate addresses or undeliverable locations to be received by the sender.
      • To prevent long wait times and manual errors, packages with "return to sender" or "undeliverable" tracking status will be automatically refunded.

      Is local pickup available as an option?

      • At this time, we do not provide the option for local pickup. However, we remain optimistic about the future and plan to offer this service as we expand.

      Could you please explain what a TPR sole is and its benefits?is and its benefits?

      • TPR stands for Thermoplastic Rubber. It is a blend of rubber and plastic with properties of both. TPR soles are waterproof and retain elasticity in cold conditions, making them ideal for snow.

      Shipping Info

       Sevhenn's Order Delivery & Fulfillment time 

      • We ship free within the United States & US territories
      • 2 - 5 Business Days Shipping From USA
      • 5 - 14 business days shipping from Overseas

        Sevhenn ships free on all orders within our shipping territories.

        *Some US products may take 4-7 business days to ship. If you order other US products with 2-5 business days shipping time, they will also take 4-7 business days to ship, even with expedited or overnight shipping. We recommend placing separate orders if you need the 2-5 business days products expedited or overnighted. If there are any unforeseen circumstances causing shipping delays, we will provide updates. 

        **Expedited and Overnight shipping only applies to the actual shipping portion of the order, it does not expedite the processing time of orders.

        https://www.sevhenn.com/pages/shipping-info  

          Return and Refund Policy

          At Sevhenn, we offer a Free 30-day Return and Refund Policy. Please note that certain conditions may apply.

          We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label(s). We do not accept exchanges of any kind.

          We offer a 30-day return; restrictions may apply. See below.

          Return requests must be initiated within 7 days of receiving all items in the order (return window based on the exact delivery time) and shipped back to us within 23 days of submission to qualify for a full refund.

          If it is a split package order, it will start from the time of the final package delivery date and time.

          Note: Some return reasons will require a photo submission. Please submit clear photos showing the issue.

          All Clothing items & other eligible items must be returned in new, unworn, unwashed, undamaged, and unaltered condition. If applicable, original tags and hygiene stickers should also be included and intact.

          Shoes, Bags & Luggage must be returned in a new, unworn, undamaged condition with the original branded boxes and all accessories (e.g., shoe buckles, shoelaces, and dust bags). Shoes must have been tried only on a soft, clean surface.

          All swimwear, bodysuits, intimates, underwear, socks,  jewelry, face masks, and beauty products are final sale and non-refundable.

          • Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return. There are no restocking fee otherwise.
          • Shipping and handling charges are non-refundable. 
          • Return shipping is free. Once approved we will generate the FREE prepaid label, and we will email you with the label attached.
          • Please allow 5 - 7 business days from the day we receive the returned package to process.
          • You will be sent an email after the return has been processed to confirm what has been done.
          • Please contact us here at shop7@sevhenn.com to receive an RMA# for your return.
          • Please remember to include your Order#, items returning, and the reason for the return.